Luxia Preston.

The smallest of six, with the second-highest rating

Luxia Preston is at 4950 Broadway Dr. in Plano, Texas — the smallest of the six properties covered here at 212 units, still built to the Luxia portfolio's Class A standard. It also carries the second-highest Google rating in this batch: 4.3 across 280 reviews.

Toni, by name — twice over

Two of the three sampled reviews center on the same staff member, Toni, which is a strong enough pattern to call out directly rather than treat as coincidence. In the first, a resident described a move that could have been overwhelming but wasn't, crediting Toni for being "incredibly professional, patient, kind, and helpful with every single step of the process." In the second, a different reviewer — someone who wasn't even touring, just running deliveries in the area — described stopping by and being met with "genuine kindness" from Toni and a colleague, Zaria, who'd set up a spread of "fresh food, coffee, snacks, fruit, and pastries" that the reviewer said "made my whole day better."

That second review is worth noting for what it is: an outside account from someone with no lease to sign and nothing to gain by being generous, which makes the read on the leasing team's day-to-day demeanor more credible than a move-in review alone would be.

The honest counterpoint: a payment issue

The honest counterpoint is the third review, three stars, about rent payment specifically — not maintenance or leasing, but the mechanics of paying rent. The resident described repeated attempts over two months to resolve a payment issue: updating their payment method, visiting the leasing office at least five times in person, and trying to pay online, through MoneyGram, and through Walmart, with their online payment access still blocked as of the review. That's a real, specific operational complaint, and it points at a payment system or vendor issue more than at the on-site team — but it's a genuine friction point for at least one resident and shouldn't be left out of an honest account.

Put together: Preston's 280-review record shows a leasing team, and specifically Toni, earning consistent, specific praise from both residents and outside visitors — alongside a documented payment-processing problem serious enough that one resident visited the office five times trying to resolve it. Both are part of the same 4.3 average.

What to ask before you tour

For anyone touring, it's worth asking directly how rent payment is processed and what backup options exist if the primary system has an issue — by this record, that's the one place Preston's experience has genuinely fallen short of the impression its leasing team otherwise makes.

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